Privacy Policy

This Privacy Policy is applicable to the visitors/customers (“users” / “you”) of ‘Wiggles n Nibbles’ – the Pet care division/brand that is strongly committed to protecting the privacy of users.

This Privacy Policy helps to explain Wiggles n Nibbles’ data protection practices and related information. It is hereby explained that the data collected by us and its impact on you. It further explains the steps Wiggles n Nibbles takes to protect your privacy and gives you control over who you communicate with for our products and services.

When we say “Wiggles n Nibbles,” “our,” “we,” or “us,” we’re referring to all the products and services offered through our Platform. This Privacy Policy (“Privacy Policy”) applies to all our services, features, software, and Platform running under the tradename of www.wigglesnnibbles.com.

This Privacy Policy discloses the information gathering process and the privacy and dissemination practices followed by us. Wiggles n Nibbles has created this Privacy Policy in order to demonstrate our firm commitment to protecting your personal information/privacy.

We have adopted the following practices in order to safeguard the confidentiality of your personal information to the best of our ability.

1. Introduction
   This Privacy Policy details our commitment to protect the privacy of users who visit our Platform, who register to use our Platform and/or to purchase products from our Platform and/or subscribe to our services.
2. Scope
   In this Privacy Policy, personal information means information relating to an identified or identifiable natural person (An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural, or social identity). The use of information collected through our Platform shall be limited to the purpose of providing the service / delivery of the products as ordered by the users and for the purposes as detailed under Clause 4 of this Privacy Policy.

Our Platform may contain links to other websites and mobile apps, and the information practices and the content of such other websites and apps are governed by the privacy statements of such other websites and apps. We suggest you review the privacy statements of any such other websites and apps to understand their information practices before making use of the other websites and/or mobile apps.

This Privacy Policy includes account information and other information we collect in connection with your registration or authentication process for our services as mentioned hereinunder, security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications, or other materials submitted to and stored within the Platform by you (“Service Data”).

3. Information Gathered by Us
   The Platform gathers the information including the following:

i) Information you submit: In order to avail the services and purchase of products, you provide the following information:
While placing an order and/or to avail our services, you share with us your personal details, such as name, contact number, and email address, etc.
When you avail of online payment method, you provide us or our payment service provider with information, such as your debit or credit card number or UPI or other details of your bank account, etc.
Testimonials submitted by you.

ii) Information not directly submitted by you: Such information is as follows:
User Activity: We collect information about your activity on our Platform, such as date and time you logged in, features you’ve been using, searches, clicks, and pages visited by you.
Device Information: We collect information from and about the device(s) such as IP address, device ID and type, device specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
SMS Permission: We might need SMS permission for authenticating transactions via OTP, sent by the Payment Gateway.

4. Usage of Information Collected by Us
   We use the information collected in the following ways:

• We use the information submitted by you to provide the services and products including registering you for our services, verifying your identity and authority to use our services and to otherwise enable you to use our Platform, our services and purchase products.
• Manage your account.
• Provide you with customer support and respond to your queries.
• For internal record-keeping purchases.
• Conduct research and analysis about your use of our product and services for providing better services.
• To periodically send promotional messages and emails regarding our services, products offered by us, special offers, or other information about Wiggles n Nibbles that we might think you may find interesting.
• Communicate with you by email, phone about services, etc., to deliver you products and services or information you have requested.

5. With Whom we Share your Information
   Except where you are expressly informed on the Website and/or App or as described hereunder, we do not sell, rent, share, trade or give away any of your personal information.

With our service providers and partners: We may use third-party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations.
With law enforcement agencies: We will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members’ interest, and protection and/or comply with a judicial proceeding, court order, or legal process served on our website.

6. Access or Control your Information
   You have been provided with tools to manage your information. You have the right to access, rectify, and update information that you provided to us by visiting our site or the app. You have the following rights:

• Reviewing your information: www.wigglesnnibbles.com gives you the right to review and edit personal information from our Platform.
• If you believe that the information we hold about you is no longer entitled to use it and you want to delete or object to its processing, please write an email to support@wigglesnnibbles.com. Please note, however, we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations and applicable territorial laws.
• You have the right to withdraw your consent from processing your personal information. Please note that by withdrawing your consent means the deletion of your profile and we won’t be able to provide further service to you. To delete your account, kindly write an email to support@wigglesnnibbles.com.

7. Steps taken by us to Secure your Information
   We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our Website and App, please email us at the email ID mentioned below.

While we implement safeguards designed to protect your information, no security system is impenetrable, and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected with the best encryption software in the industry.

8. Information kept by us
   We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our Website and App or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services. We retain information for better services, and we only use the information to analyze the use of our services, not to specifically analyze personal characteristics about you.
9. Cookies and other Tracking Technology
   We and our authorized partners may use cookies and other information-gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Website and App, and other information regarding your interactions with our Website and App.

We partner with third parties to either display advertising on our Website and App or to manage our advertising on other sites. Our third-party partners may also use technologies such as cookies to gather information about your activities on our Website and App and other sites in order to suggest advertisements based on your browsing activities and interests.

Web beacons, tags, and scripts may be used on our Website and Apps or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Website and Apps, understanding usage and campaign effectiveness, and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.

You are free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently.

10. Changes to this Privacy Policy
    We retain the right to alter the Privacy Policy at any time by posting the revised policy on the Website & App.
11. Contact Us
    If you have any questions or suggestions regarding our Privacy Policy, please contact us at support@wigglesnnibbles.com.